Privacy Policy
How Melbourne Dental Family Care collects, uses and protects your personal and health information.
Melbourne Dental Family Care (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
Contact details such as your name, address, phone number and email.
Health information relevant to your dental care and treatment history.
Medicare and private health fund details for claiming and billing.
Information you provide through our website forms or booking system.
How we use your information
We use your information to provide and improve your dental care, manage appointments and reminders, process HICAPS and Medicare claims, and comply with our legal and professional obligations. We will only use your information for the purpose it was collected, or a directly related purpose you would reasonably expect.
Disclosure
We do not sell your personal information. We may share information with other treating practitioners, dental laboratories, your health fund or Medicare, and service providers who help us operate the practice — always on a confidential basis and only as needed for your care.
Data security
Your records are stored securely using modern, access-controlled systems compliant with ADA (Australian Dental Association) standards. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
Your rights
You can request access to the personal information we hold about you.
You can ask us to correct information that is inaccurate or out of date.
You can ask questions or raise a concern about how we handle your data.
Cookies & website
Our website may use cookies and analytics to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings, though some features may not work as intended.
Questions?
Questions about this page? Contact us at melbournedentalfamilycare@gmail.com or call (03) 9654 6181.